How can we help?

Your kit ships pre-configured. You need a working internet connection (fibre recommended), a power socket near your router location, and the ability to run an Ethernet cable to where you want to mount your first access point. The illustrated install guide walks you through each step, and a remote support call is included.

We set up a basic branded splash page with your business name and logo before shipping. You can update the background image, offer text and layout at any time, either via the dashboard (if you have access) or by emailing us.

Log into your management dashboard and navigate to Vouchers → Create. Choose the duration (1 day / 3 days / 1 week / 1 month / 1 year), the quantity, and optionally a prefix. Print or display the codes at reception or your bar. If you don't have dashboard access, email us and we'll generate a batch for you.

First, check that the main router is online (green lights). Then check the PoE switch or injector powering your access points. If the router is online but APs are offline, try power-cycling the switch. If the issue persists, log a support ticket and we'll investigate remotely.

First check whether the slowness is isolated to one guest or site-wide. Ask the guest what they're doing (streaming vs browsing). Check your internet connection speed at the router. If the backhaul is fast but WiFi is slow for all users, it may be a bandwidth management issue, log a ticket with your site name and we'll investigate.

Check the PoE injector or switch is receiving mains power, and that the Ethernet cable is seated firmly at both ends. PoE-powered APs need a PoE-capable port, plugging into a non-PoE port will give no power. See the install guide for your kit's port layout. The AP indicator light should show amber (booting) then solid white (operational).

This often indicates the access point is broadcasting but the captive portal or DHCP isn't responding. Try connecting a device via Ethernet directly to the router. If that works, the issue is in the wireless configuration. Log a support ticket, we can usually diagnose and fix this remotely in under 30 minutes.

The most common cause is a DNS issue or the captive portal redirect not firing. Check the router is online, then try connecting with a fresh device on a different browser. Some browsers suppress captive portal prompts, try opening neverssl.com manually after connecting to trigger the redirect. If the problem is consistent, submit a support ticket.

Send your updated logo (PNG, minimum 400px wide) and any copy changes to hello@justwifi.co.uk. We'll update the portal, usually as soon as we can. If you have dashboard access, you can update the background and logo directly.

Check the voucher expiry date, confirm the guest is connected to the correct SSID (not a neighbour's network), and make sure the voucher portal page is loading. If vouchers are rejecting immediately on the correct SSID, the batch may have been voided, log a ticket and we'll check the system.

Email hello@justwifi.co.uk with your site name and the tariff changes you'd like (new prices, new durations, remove or add tiers). We'll get that updated for you. Guests who have already purchased access at the old price are unaffected.

Submit a support ticket below with Priority set to Urgent. This flags the ticket at the top of our queue. Include your site name, a description of the problem, and any error messages or indicator light states you can see. We aim to respond to Urgent tickets within 2 hours during business hours.